Boil-water advisories
Share the complete notice issued by the utility. Do not add, remove, summarize, or interpret its health or safety directions. Link directly to the utility’s notice for instructions and updates.
A field guide for U.S. property managers
A practical guide to relaying official water utility notices
When a water utility issues a notice, property teams can help residents find the original information by sharing the notice as received, keeping its instructions intact, and making the utility source easy to open.
For residents
Receiving an Edibic water notice?
See what the message includes and how it takes you to the utility’s original notice.
This page offers practical communication recommendations, not legal advice. The sources cited here do not establish a nationwide property-manager relay deadline or record-retention requirement, and they do not answer what requirements may apply in a particular place or agreement.
What this covers
Three kinds of official utility notice
Water outages
Relay the utility’s notice with the service details and any timing or update information it provides. Keep the utility’s wording intact and point residents to the official source.
Utility maintenance alerts
Share the utility’s original alert about planned work that may affect water service, with a conspicuous link to the utility source for current information.
A simple handoff
Relay the notice with its source attached
- 01
Save the notice as received
Keep a copy of the complete utility notice and its direct source URL. Note when your team received it so the handoff can be recorded accurately.
- 02
Write a separate, brief introduction
If helpful, add a short manager-written introduction, but label it separately from the official notice. Keep the utility’s complete instructions together and verbatim.
- 03
Make the official source easy to find
Place a direct link to the utility notice beside the shared copy, with clear link text such as “Official utility notice and updates.” Residents should use the utility source for its instructions and updates.
- 04
Share promptly through available channels
After receiving an official notice, a practical approach is to share it promptly through the resident channels your property uses, such as email, text, a resident portal, a newsletter, or posted signage where appropriate.
Keep the source’s meaning intact
Separate your words from the utility’s
Residents should be able to tell which words came from the property team and which came from the utility. Leave all utility instructions together, complete, and unchanged.
Example manager introduction
“We are sharing the utility notice below. Please refer to the linked utility source for the utility’s instructions and any updates.”
Utility copy boundary
Keep the utility’s complete notice in its own clearly labeled section, copied exactly as issued. This guide does not reproduce or add to a utility’s directions.
Keep this manager-written introduction visibly separate from the official utility notice. Do not use the introduction to explain, restate, or interpret the utility’s directions.
- Label manager-written introductory text separately from the official utility notice.
- Keep the complete utility notice and all of its instructions verbatim.
- Do not alter, summarize, interpret, or add to any health or safety directions.
- Direct residents to the linked official utility source for instructions and updates.
The EPA’s Region 8 pressure-loss boil advisory template is for public water systems in Wyoming and Region 8 Tribal Lands preparing a pressure-loss advisory. It does not provide nationwide guidance for property managers.
A useful team habit
Keep a practical relay record
As a practical recordkeeping habit, retain the notice text and its source, note when it arrived, and record when, how, and to whom it was shared. Keep available delivery evidence, such as a sent email record or a photo of posted signage. The cited sources do not establish a property-manager retention requirement.
- Notice and source
- Received time
- Shared time, channel, and audience
- Available delivery evidence
Source notes
What the cited sources say—and what they don’t
Public Notification - Drinking Water System Pressure Loss Boil Advisory Template
EPA describes this as a template for public water systems in Wyoming and Region 8 Tribal Lands preparing a boil-water advisory for a loss of pressure. It is a regional utility template, not nationwide property-manager relay guidance.
Maintenance doesn't take a summer vacation
IREM’s article discusses communication for potentially disruptive scheduled property maintenance, including advance notice and email, text, newsletter, and property social channels. It does not establish water-notice law or a property-manager legal duty.
Use the linked utility source—not this guide—for the utility’s instructions and updates. The recommendations on this page do not create or describe a legal duty, deadline, retention period, or liability protection.